Return and Refund Policy

Thank you for shopping at fivestasbargains.com

If you are not fully satisfied with your purchase, do not worry, we can help.

We’ll do our best to keep all of our customers satisfied and happy, and we have a very friendly return and refund policy. Below are all the conditions which make you eligible for a refund or product return:

Point #1 (30 calendar days period):

You have 30 calendar days to return an item from the date you received it. Please make sure to inspect the item thoroughly and that it is fully functioning once you receive it, the sooner the better of course, and if you find that the item isn’t functioning as intended, or is not as described as on the product page, or is broken due to bad handling during shipping, then we’ll accept the product return or give you a full refund, no further questions asked.

Point #2 (Item unused):

To be eligible for a return, your item must be unused and in the same condition that you received it.

Recommended: It’s highly recommended to take photos or video the product and show where it is broken or malfunctioning. Photos/videos are your best friends in situations like these, and can make us act quicker even before we receive the actual returned product.

Point #3 (Have receipt or proof of purchase):

Your item needs to have the receipt or proof of purchase. Also, we recommend that the item be in the original packaging.

Point #4 (Refund):

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Point #5 (Shipping):

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You did not receive your purchased item/s? No problem!

We offer a 100% money-back guarantee in the unlikely event that your order has not arrived after 50 days, or it was lost during any phase of the shipping. Alternatively, we can reship the order to you.

However, please note that refunds or returns won’t be processed after 90 days.

Contact us!

If you have any questions regarding our return and refund policy, do not hesitate to contact us or send us an email to Support@fivestarsbargains.com

If your item is not eligible for a refund or return based on this policy, and you still feel unsatisfied with your purchase anyway and want a refund, please contact us and we’ll do our best to reach an agreement that satisfies both sides.

Remember, our customers’ satisfaction is priority number one for us. We’ll do our best to help, satisfy, and enhance the shopping experience for all our customers.

Happy shopping!

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